Our Vision

To live in a world where no seniors are lonely or isolated, and where every senior has an opportunity to Live Grand!

Our Mission

To improve the lives of millions of seniors by reconnecting them with their families, friends, and caregivers.

Our Culture

Our culture is centered around hiring great people who care about our mission, and who have a passion for helping seniors.
GrandPad employees maintain meaningful and encouraging relationships with users.GrandPad Super Seniors are the driving force behind every connection and communication.Founders Scott and Isaac Lien with Earl and Richard Thill Grand Advisors.


Our leaders share a passion for technology and admiration for the aging community. Through innovation, they strive to change the lives of millions of seniors, as well as their families, friends, and caregivers.
Barb SeversonBarb Severson

Barb Severson

Chief Financial Officer

Chelsea BakewellChelsea Bakewell

Chelsea Bakewell

Director of Strategic Accounts

Chris WoodsonChris Woodson

Chris Woodson

Account Experience Manager

Christa TaylorChrista Taylor

Christa Taylor

Member Experience Manager

Danielle BalikDanielle Balik

Danielle Balik

Member Experience Manager

David JaquaDavid Jaqua

David Jaqua

Chief Operating Officer

David TylerDavid Tyler

David Tyler

Chief Architect & Director of Design

Derrick BarksdaleDerrick Barksdale

Derrick Barksdale

Director of Security & Privacy

Earl ChenEarl Chen

Earl Chen

Chief Technology Officer and Chief Data Officer

Erin JacobsenErin Jacobsen

Erin Jacobsen

Member Experience Agent Training Manager

Isaac LienIsaac Lien

Isaac Lien

Co-founder & Strategic Lead

Jean SimsJean Sims

Jean Sims

Senior Fulfillment Specialist

Jesse BurgessJesse Burgess

Jesse Burgess

Senior Software Engineer & Team Lead

Jim FordJim Ford

Jim Ford

Director of Operations

Julie Ament GranJulie Ament Gran

Julie Ament Gran

Chief Growth Officer

Laura OllendickLaura Ollendick

Laura Ollendick

Member Experience Supervisor

Lori Balik-MaldonadoLori Balik-Maldonado

Lori Balik-Maldonado

Member Experience Manager

Mo KantariMo Kantari

Mo Kantari

Director of Quality Assurance & Release Management

Nathan VogtNathan Vogt

Nathan Vogt

Director of Strategic Accounts

Ryan BurnsRyan Burns

Ryan Burns


Scott LienScott Lien

Scott Lien

CEO & Co-founder

Tim GerdinTim Gerdin

Tim Gerdin

Director of Platform Operations

Grand Advisors

Seniors are the heart and soul of GrandPad, so we position at our core a group of seniors that continually inspire, test, and guide the development of GrandPad.
Barbara CowherdBarbara Cowherd
Barbara Cowherd
Grand Advisor
Carol IsaacsCarol Isaacs
Carol Isaacs
Grand Advisor
Carol PagelCarol Pagel
Carol Pagel
Grand Advisor
Craig ProssCraig Pross
Craig Pross
Grand Advisor
Dean MeurerDean Meurer
Dean Meurer
Grand Advisor
Eileen ProssEileen Pross
Eileen Pross
Grand Advisor
John OchsnerJohn Ochsner
John Ochsner
Grand Advisor
Louise EddyLouise Eddy
Louise Eddy
Grand Advisor
Richard ThillRichard Thill
Richard Thill
Grand Advisor
Viola LinderbaumViola Linderbaum
Viola Linderbaum
Grand Advisor

Forever in our hearts

Elmer Thill was a lifelong explorer and one of our beloved Grand Advisors. His zest for life was infectious and he embraced adventure, including a sledding trip at 70, playing clarinet with his old high school band on his 104th birthday, and applying for citizenship in Luxembourg at the age of 106, just in case he decided to relocate someday.

Elmer loved his family, including his wife of 78 years, Geneveive, whom he married in 1938 and continued to laugh with throughout their life together. In recent years, Elmer used his GrandPad to stay connected with his five children, nine grandchildren, and four great-grandchildren. His input as a GrandAdvisor was crucial to improving the product for all users and families. We will dearly miss his insights, his sense of humor, and his contributions to GrandPad.

Earl celebrates with the GrandPad teamIsaac and Earl
Elmer Thill
April 19, 1914 - November 17, 2020

Magic Makers

At GrandPad, we have a variety of roles that work together to accomplish our mission. Whether specializing in partner relations or building system architecture, our team members collaborate with each other end to end.
Ali MoodyAli Moody
Ali Moody

Senior Product Designer

Ani KhaliliAni Khalili
Ani Khalili

Software Engineer

Brittany ChiperaBrittany Chipera
Brittany Chipera

L2 Advanced Support

Cassie SchoenthalCassie Schoenthal
Cassie Schoenthal

QA Analyst

Denise ElsberndDenise Elsbernd
Denise Elsbernd

Billing/Fulfillment Specialist

Earlston WilsonEarlston Wilson
Earlston Wilson

Senior Software Engineer

Gary MahanGary Mahan
Gary Mahan

Product Manager

Geoff RochfordGeoff Rochford
Geoff Rochford

Advanced Technical Support & Product Operations

Heather BoelmanHeather Boelman
Heather Boelman

L2 Advanced Support

Jennifer HenryJennifer Henry
Jennifer Henry

L2 Advanced Support

Jessica SkodaJessica Skoda
Jessica Skoda

PRM Account Support Specialist

John WendlingJohn Wendling
John Wendling

L2 Advanced Support

Kally MillerKally Miller
Kally Miller

Fulfillment Specialist

Kevin LisbinKevin Lisbin
Kevin Lisbin

Software Engineer

Lacy TroendleLacy Troendle
Lacy Troendle

Senior QA Analyst

Laurie HanscomLaurie Hanscom
Laurie Hanscom

Employee Experience Associate

Lori DentonLori Denton
Lori Denton

L2/Leader on Duty

Paige SnowPaige Snow
Paige Snow

QA Analyst

Phil SimsPhil Sims
Phil Sims

Devops & Advanced Tech Support

Sarah AlexanderSarah Alexander
Sarah Alexander

Data Scientist

Sarah RauschSarah Rausch
Sarah Rausch

QA Analyst

Tiffany KuhensTiffany Kuhens
Tiffany Kuhens

L2 Advanced Support

Ty RabehlTy Rabehl
Ty Rabehl

Level 3 Advanced Support

Member Experience

Every day of the year our member experience team helps our GrandPad members stay connected with their family. They are customer support experts and masters of the GrandPad platform.
Andrea McNameeAndrea McNamee
Andrea McNamee
Anne MeurerAnne Meurer
Anne Meurer
Becky SjostromBecky Sjostrom
Becky Sjostrom
Ben TaylorBen Taylor
Ben Taylor
BreAnna SovereignBreAnna Sovereign
BreAnna Sovereign
Brenda BullermanBrenda Bullerman
Brenda Bullerman
Daytona HovlandDaytona Hovland
Daytona Hovland
Jean FreegroveJean Freegrove
Jean Freegrove
Jennifer PearsonJennifer Pearson
Jennifer Pearson
Jill FerrieJill Ferrie
Jill Ferrie
Jill StiehlJill Stiehl
Jill Stiehl
Joanne KennyJoanne Kenny
Joanne Kenny
Joyce MurphyJoyce Murphy
Joyce Murphy
Katelyn SanfordKatelyn Sanford
Katelyn Sanford
Lori LechtenbergLori Lechtenberg
Lori Lechtenberg
Lynette BarloonLynette Barloon
Lynette Barloon
Mary WemarkMary Wemark
Mary Wemark
Nuala MurphyNuala Murphy
Nuala Murphy
Olive LettOlive Lett
Olive Lett
Pam PhillipsPam Phillips
Pam Phillips
Rob DillonRob Dillon
Rob Dillon
Rosie (Diane) BruessRosie (Diane) Bruess
Rosie (Diane) Bruess
Sadie EkbladSadie Ekblad
Sadie Ekblad
Sarah WiltgenSarah Wiltgen
Sarah Wiltgen
Savanna HunterSavanna Hunter
Savanna Hunter
Shannon BaethkeShannon Baethke
Shannon Baethke
Sue MurphySue Murphy
Sue Murphy
Theresa BalikTheresa Balik
Theresa Balik
Thomas HoudekThomas Houdek
Thomas Houdek
Tina HuinkerTina Huinker
Tina Huinker
I’m so impressed with your organization, every single person I have ever talked to has been so helpful and friendly! It is so wonderful to have you all here to help.
- Laura, GrandPad User
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