Return Policy

We sincerely hope you enjoy all the benefits of your GrandPad® membership, but we understand that your needs may have changed. You can cancel your GrandPad membership at any time for any reason. If you wish to cancel your membership and return the GrandPad and its accessories, please call us at (800) 704-9412 or email to notify us that you wish to cancel and make a return. After requesting a return, we will follow up with you via phone within 2 business days. We will instruct you on how to ship the GrandPad back to us at that time. You are responsible for shipping and postage. To help us understand and serve our customers better, we will also ask for any feedback you may have to offer during this phone call.

We will cancel membership subscription once the returned GrandPad arrives at our fulfillment center and is processed. Your return will be processed within 2 business days. There are no refunds or prorations for returned GrandPad devices on a monthly plan. However, if you are on an annual GrandPad membership plan, you will receive a prorated refund for the time remaining on your membership. Once your returned GrandPad is processed, you will receive no further charges, and your membership will be canceled. If you have any additional questions about our return policy, please email us at and we will be happy to help.