GrandPad Support

When a senior taps on the Help button on their GrandPad, our friendly Member Experience agents aim to resolve the issue as quickly as possible. Our white-glove, U.S.-based support team is able to verify account information without asking potentially stressful security questions or passwords, and can even adjust the settings on the GrandPad remotely to help solve the problem. Your loved one’s enjoyment of GrandPad is our top priority.

I’m so impressed with your organization, every single person I have ever talked to has been so helpful and friendly! It's so wonderful to have you all here to help.”
– Laura, Family Admin

Here is a Reference Guide to Using GrandPad Apps

View User Guide

Order a GrandPad today for all of the apps and functions seniors need to stay connected to their family and stay entertained all day long.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form. Please contact us if error persists, we may already have your email on file.