Meet The Team

Paul "Gawkie" Peters
GrandAdvisor

Bio:
Gawkie is a GrandAdvisor and one of GrandPad's very first customers. He was introduced to GrandPad by his grandson, Michael, who works there as a software engineer. Gawkie served in the US Army during World War II and followed a career as a chef for much of his life. He loves seeing photos of his new great-grandchildren and playing solitaire on his GrandPad.

Interests:
Telling jokes, spending time with family, playing solitaire

Quote:
"My children--they were my life. But my grandchildren--they were the delight of my life."

Betty Parker
GrandAdvisor

Bio:
Prior to her role as a GrandAdvisor, Betty worked as a school teacher and freelance interior designer. Her daughter, Kerry Burnight, is Chief Gerontologist at GrandPad. When she's not helping the GrandPad team test out their latest features, Betty spends her time enjoying the sunny California beaches and visiting family.

Interests:
Family, interior design, art, golf

Quote:
"Be truly interested in others--you'll always have friends."

Gloria Sall
GrandAdvisor

Bio:
Gloria was a school teacher before she became a GrandAdvisor for GrandPad. Throughout her life, Gloria has always had a strong interest in history, politics, and current events. She once met President Harry Truman in person and shook his hand. Gloria loves sharing stories with her friends, family, and fellow GrandAdvisors.

Interests:
Family, keeping up with the news, socializing

Quote:
"My father was an immigrant, and he came to this country penniless. I was always impressed with what he was able to do with his life."

Gay Turner
GrandAdvisor

Bio:
Gay is a 2nd-generation Southern Californian and an extremely active GrandAdvisor. Gay had zero experience with computers, but she is now a "pro" at using her GrandPad. Her favorite thing to do is to take photos with the GrandPad camera and share them with her loved ones. Gay says she loves working with the young college grads at GrandPad.

Interests:
Photography, spending time with her family, charitable causes

Quote:
"Let's take one more photo of you. These photos don't do you justice."

Scott Lien
CEO & Co-founder

Bio:
Having previously developed user-friendly software for companies such as Target, Best Buy, and Bank of America, as well as having led the mobile technology innovation group at Intuit, Scott brings a wealth of knowledge and leadership experience to the team. Scott is a practitioner of the LEAN Startup Method, which emphasizes putting users first, and designing specifically to their needs. With GrandPad, Scott is building a company people are proud to work at, connecting family members of all ages and technological skills, and finally has a stress-free way to keep in touch with his family.

Education:
B.A. Computer Science & B.A. Business Management, Luther College

Interests:
Music, traveling with family

My Senior Once Said:
"I love it when I get pictures of sunsets from my son Scott."

Isaac Lien
Product Design & Co-founder

Bio:
Isaac has devoted his life to creating software. Meanwhile, Isaac's grandmother has never owned a computer, and lines of communication he uses every day, such as email and Facebook, are completely foreign to her. Attempting to find a way to bring his grandmother up to date using current technology proved to be an imperfect solution, and resulted in more tech support than quality time. Through GrandPad, Isaac is bridging this gap and creating an easy way to keep older generations up to date with their younger family members. During his free time, Isaac is a serial-hobbyist, and can often be found happily spending his evenings bent over his desk, working on anything from new app concepts to designing video games.

Education:
B.S. Computer Information Systems (In Progress), Chapman University

Interests:
Travel, Disneyland, coffee

My Senior Once Said:
"My husband always says that I'm a 'food pusher.' I don't think so, I'm a 'love pusher.'"

Kerry Burnight
Chief Gerontologist

Bio:
Dr. Kerry Burnight has spent her entire professional career on a mission to improve the lives of seniors. She was a professor of Geriatric Medicine and Gerontology at the University of California Irvine, and she is the founder and director of the nation's first Elder Abuse Forensic Center and the national non-profit, Ageless Alliance: United Against Elder Abuse. Kerry has spoken at The White House and as an expert on shows such as The Dr. Phil Show, CBS news, Money Matters, and The Doctors. She joined GrandPad because of the firm's ability to prevent one of the most significant risk factors for elders: social isolation.

Education:
PhD in Gerontology, University of Southern California

Interests:
Family, music, ocean swimming, yoga, marathons, reading

My Senior Once Said:
"The secret to aging well: Be deeply and sincerely interested in others."

Dallas Steiner
CFO

Bio:
After starting his career as a CPA with Deloitte, Dallas has spent the past 15 years of his career helping entrepreneurs by providing finance and operational structure for early stage companies through to exits. He enjoys the challenges associated with bringing new business offerings to market. His desire to help seniors had its beginnings from spending time with his grandmother who lived to be nearly 100 years old and from his work with one startup that worked closely with those suffering from Alzheimer's disease. The spirit and selflessness of those he encountered continues to inspire him to work with companies and people whose mission is to make things better for the senior age group.

Education:
B.S. Business, University of Mary; Master of Professional Accountancy, University of South Dakota

Interests:
Sports (especially basketball), spending time outdoors with his wife and twins

My Senior Once Said:
"Shouldn't you be working?" (His grandmother, then age 98.5 upon showing up for a visit during the week)

Meg Schissel
Employee Experience

Bio:
Meg has worked extensively in the healthcare field. She began her career working for a non-profit, where she enjoyed working for an organization that provided community support services for adults with mental illness. More recently, she has worked in the areas of Medicare & Retirement as well as Behavioral Health Medicaid.

Education:
B.A. Human Development, St. Mary’s University of Minnesota

Interests:
Spending time with family and friends, travel, being active outdoors

My Senior Once Said:
"Use soap; it’s cheap."

Dave Jaqua
VP of Member Experience & Partner Relations

Bio:
Dave is a veteran of the Minneapolis consulting scene with over 25 years of experience helping clients leverage technology for competitive advantage. At GrandPad, he's harnessing that experience to put the customer back into customer support. "We're not about 'minimizing average talk time' or 'press 5 if you have technical issue'. We're about real people helping seniors and their families stay connected, and we'll do all we can to make that experience a positive one." Dave and his wife, Pattie, are recent empty-nesters, although with 4 kids spread across the Big Ten (University of Minnesota, University of Iowa, University of Michigan) they spend a lot of free time cheering Big Ten athletics.

Education:
B.A. Business, University of Michigan

Interests:
Hanging out with family on lake Minnetonka, snowboarding with family "out west" in Colorado

My Senior Once Said:
"I don't care if you get C's and D's, just have common sense!"

Earl Chen
Chief Data Officer

Bio:
Prior to joining GrandPad, Earl has been delivering technology solutions in the financial services industry for over 30 years. His experience ranges from trading desk tools and volatility calculators, to authentication and information security. Most recently Earl was an Operational Risk Executive with Bank of America covering for enterprise fraud risk.

Education:
B.S.E. Computer Science, Princeton University

Interests:
Spending time with family and friends, enjoying music, cooking, eating

My Senior Once Said:
"Chocolate makes you smarter!"

Nathan Klema
Accounting - Controller

Bio:
Nathan brings over 20 years of operations and accounting experience in the following industries: franchising, human capital management and manufacturing. He also serves on the board of the Minnesota Distance Running Association. As a family man, Nathan enjoys working with a team focused on bringing families together. He is thrilled GrandPad has enabled his children to stay connected with their grandparents.

Education:
B.S. Accounting, DeVry University

Interests:
Cooking, bicycling, outdoors activities, spending time with family and watching their activities

My Senior Once Said:
"You only need to go to school long enough to learn to read the funnies."

Tim Oesau
Partner Relations Manager

Bio:
Tim has spent the last 7 years working as a board-certified music therapist in hospice. He has a passion for working with seniors and improving their quality of life. Prior to becoming a music therapist, Tim worked for 10+ years in the IT world as a Quality Assurance Lead. He is excited to use his love of music and technology to serve seniors.

Education:
B.M. Composition, New England Conservatory of Music, B.M. Music Therapy, University of Minnesota

Interests:
New York Times crossword puzzle, music, spending time with his children

My Senior Once Said:
"Everything in moderation, including moderation."

Laurie Hanscom
Buisness Operations Specialist

Bio:
Prior to joining GrandPad, Laurie worked in Special Education for nearly 5 years. She also worked as a research analyst in the brokerage industry. Laurie is excited to apply her passion for the elderly in a tangible way to keep them connected and engaged.

Education:
B.A. Business Administration with emphasis in Finance, University of St. Thomas

Interests:
Spending time with family and friends, sports, travel, running, volunteering and reading

My Senior Once Said:
"It is better to be kind than to be right."

Cindy McCormick
Product Marketing Manager

Bio:
Growing up in the Los Angeles area, Cindy has spent a lifetime connecting with others - whether with children as a school teacher, with teens as a college application specialist, with adults as a non-profit organization president, or with seniors as a devoted granddaughter and great-niece. Her goal is to spread joy and compassion through marketing at GrandPad. At home, Cindy connects with the six men in her life: her loving husband and five incredible sons.

Education:
M.Ed. University of California, Los Angeles

Interests:
Embracing nature adventures, reading, singing, scenic marathoning, traveling, eating good food

My Senior Once Said:
"After this life, I'll be roller skating on rainbows and twirling on top of clouds."

Karen Seaton
Director of Member Services & Partner Relations

Bio:
Karen is passionate about coaching, training and mentoring people. She believes that at the core of anything successful in life is the people. During her 23 year career at Lifetouch she held various roles focused on operations, support, implementation, and training. Outside of her career at Lifetouch, she has served as Director of Girl's Ministries and Children's Pastor. She has also owned two businesses. Karen believes her personal mission of enhancing the lives of people aligns perfectly with GrandPad's mission. She is honored to be sharing her personal and professional experiences with the GrandPad team and its members.

Education:
Communications, School of Communication Arts Minneapolis; Ministry, Global University Springfield MO

Interests:
Traveling, gardening, cooking, spending time with family and friends

My Senior Once Said:
"I don't like to eat in the dining room at the assisted living center, it's full of OLD people."

Christa Taylor
Member Experience Manager

Bio:
Having a background in sales and customer service, Christa has a passion for working with people of all ages. She is motivated to connect seniors with their loved ones and inspire others along the way.

Education:
Studied at Northeast Iowa Community College

Interests:
Traveling, watching her children play sports, Iowa Hawkeye football, spending time with family and friends

My Senior Once Said:
"If you don't have anything nice to say, don't say it at all."

Ryan Burns
Engineering Team Lead & Chief Mobile Engineer

Bio:
Ryan has been with GrandPad since day one when he built the very first software prototype. Although he is a mobile software engineer at heart, he is very passionate about working with all variations of thriving and emerging technologies, especially those that have potential to positively affect the lives of others. Ryan also teaches introductory computer science and mobile software development courses at Chapman University.

Education:
B.S. Computer Science & M.S. Computational Science, Chapman University

Interests:
Bike rides, golf, android, programming

My Senior Once Said:
"I love this amtrack (she means the GrandPad)! I see photos from my whole family!"

David Tyler
Chief Architect

Bio:
David's past projects include building websites for radio stations and working as a software engineer at DevIO. He is a lead developer for the Chapman's research group MLAT where he has been working on AMP - a behavioural tracking app for children with Autism. In addition to being a seasoned software engineer, David is also well-traveled, having visited Australia, New Zealand, and the Galapagos Islands, been inside Egyptian pyramids, and swum in the Amazon River. David enjoys developing products from the ground-up with the end user in mind, and makes technology delightful for seniors by creating devices entirely built for them.

Education:
B.S. Computer Science & M.S. Computational Science, Chapman University

Interests:
Coding, coding and more coding

My Senior Once Said:
"Live long and prosper."

William Kilday
Principal Software Engineer

Bio:
Bill has been developing software professionally for over 10 years. Growing up in the green mountains of Vermont, his passion for programming brought him out to southern California where he's enjoyed working for a number of startups and small companies. Now he's bringing that same passion to GrandPad.

Education:
B.S. Computer Science, Daniel Webster College & M.S. Software Engineering, California State University Fullerton

Interests:
Programming, video games, energy drinks

My Senior Once Said:
"Technology!" (with equal parts sarcasm and astonishment)

Justine Stewart
Product Development

Bio:
Justine moved from Seattle to SoCal to pursue her passion for animation. Having worked at a film studio, a game studio, and an international avionics company, Justine quickly developed a love for User Experience design in all forms. She hopes to use her passion for design and technology to achieve GrandPad's mission: to help seniors "Live Grand"!

Education:
B.F.A. Digital Arts, Chapman University

Interests:
Playing and making videogames, rock climbing, reading comics, hanging out with friends

My Senior Once Said:
"What are these 'Pokemon'? They sure have silly names."

James Lyons
Lead Designer

Bio:
James brings his passion for clean and user-friendly design to the GrandPad team. Afer studying Graphic Design at Cal State Fullerton, he went on to teach himself more about UI and UX design, as well as Front-End Web Development. Outside of GrandPad, James teaches a local highschool drumline and strives to learn something new everyday.

Education:
B.F.A. Graphic Design, California State University Fullerton

Interests:
Drumming, music, health and nutrition, puppy-watching

My Senior Once Said:
"If you swallow the watermelon seeds and drink water, you're gonna grow a whole watermelon in your belly."

Mark Sidenfaden
Art Director

Bio:
Mark strives to bring clean, clear, and effective creativity to anything he puts his hands on. Before GrandPad, he helped develop direct marketing for clients such as Gap Inc., Disney Movie Rewards, and Verizon. As an art director and graphic designer, he’s worked both independently and within agencies for more years than he’d like to admit.

Education:
Studied at Brooks College

Interests:
Surfing, snowboarding, dirt biking, worshiping at Calvary Church, and encouraging, blessing, and loving his wife and three children

My Senior Once Said:
"Move, you're blocking the T.V."

Lori Balik-Maldonado
Member Experience Manager

Bio:
Lori has spent the past 19+ years working in various customer service related roles. Prior to GrandPad, she worked for Target in the Human Resources department. Her love and passion for teaching and helping others translates seemlessly to her current role as a Member Experience Manager at GrandPad. She wants to ensure that all seniors have a way to stay in contact with their families and loved ones!

Education:
Studied at Kirkwood Community College and the Minneapolis School of Massage and Bodywork

Interests:
Gardening, refurbishing, spending time with family

My Senior Once Said:
"Treat others the way you want to be treated."

Chelsea Jones
Partner Relations Specialist

Bio:
Chelsea grew up in a small rural community in East Central Iowa. She discovered her passion for helping others while she was working as a Certified Pharmacy Technician. In this role she worked with Medicare patients which further developed her interest in helping seniors with health and well-being. This led to her role at GrandPad as a Member Experience Agent. While working extensively with seniors and seeing them stay connected with their loved ones, she witnessed the quality of life improve for seniors. Chelsea's experience has enriched her passion for building a strong connection with customers and motivate GrandPad partners to help revive quality to the senior-care market.

Education:
B.A. Healh and Human Physiology, University of Iowa

Interests:
Spending time with her two pugs, boating with her family, coffee, Coldplay, traveling, watching movies

My Senior Once Said:
"It don't make no never diff!"

Michael Fourre
Software Engineer

Bio:
Michael is a software engineer with a passion for entrepeneurialism. When he isn't on StackOverflow and Github contributing to the software community, he is sipping on a cup of coffee next to his laptop in one of the many coffee shops of southern California. A programming enthusiast, Michael sees no greater joy than using the power of technology to bring seniors closer to their families through GrandPad.

Interests:
Programming, startups, music, cooking

My Senior Once Said:
"Getting old ain't for sissies."

Joe Schneider
Product Development

Bio:
Joe is an Idaho native from a tight-knit matriarchal Norwegian family. At GrandPad, he is pursuing his passion for both business and technology. He is studying computer science and economics at Chapman University, while simultaneously pursuing a career in film. He is constantly involved in extracurricular projects including app development and TV production.

Education:
B.S. Computer Science & B.S. Economics, Chapman University

Interests:
Film, tech, tennis, friends

My Senior Once Said:
"The best days are when my grandson calls me on his portable telephone."

Amanda Benavidez
Software Engineer

Bio:
Amanda is a California local who has been interested in working with computers from a young age. She is now excited to be pursuing that interest with GrandPad as a software engineer.

Education:
B.S. Software Engineering, Chapman University

Interests:
Programming, developing video games, going to concerts, time with friends

My Senior Once Said:
"All I do is drive down the street and whoops! I'm at Macy's!!"

Alec Richter
Software Engineer

Bio:
Alec is a recent computer science graduate from Chapman University. In addition to the projects he's involved in at GrandPad, Alec enjoys coding Android apps and drumming (which he teaches at a local high school). Alec was born in Europe and spent much of his childhood traveling back and forth between the U.S. and Germany to visit family.

Education:
B.S. Computer Science, Chapman University

Interests:
Running, skiing, music, traveling

My Senior Once Said:
"Don't sweat the small stuff."

Ani Khalili
Software Engineer

Bio:
Ani grew up in Yorba Linda, only 20 minutes away from Orange. After graduating from UCLA in 2013, Ani decided that she wanted to pursue a career in technology so she applied to Chapman University to study Computer Science. She graduated in the spring of 2016 and remains involved with the Machine Learning and Assistive Technology Lab at Chapman (MLAT).

Education:
B.S Computer Science, Chapman University; B.A Economics, University of California Los Angeles

Interests:
Reading, spending time with family, going to the beach, watching old movies

My Senior Once Said:
"Where you end up in life is up to you."

Corey Lowe
Software Engineer

Bio:
While attending Chapman University, Corey worked at Apple as a technician at the Genius Bar. During his time at Apple, he saw many of the frustrations seniors experience with technology. He is excited to bring his experience at Apple to GrandPad, and help seniors connect through technology.

Education:
B.S. Computer Informations Systems, Chapman University

Interests:
Road trips, spending time at the lake, spending time with his girlfriend, wrenching on cars

My Senior Once Said:
"Love to get little messages from my grandchildren... makes my day!"

Mo Kantari
Production Operations

Bio:
Mo has worked primarily as an IT consultant, providing both hardware and software support to homes and businesses. Prior to GrandPad, Mo worked at Apple as a technician at the Genius Bar for 4 years. He is looking forward to utilizing his tech background to help bridge the gap between seniors and their loved ones.

Interests:
Traveling, basketball, fishing, spending time with family

My Senior Once Said:
"The two most important days in your life are the day you were born, and the day you find out why."

Phil Sims
Production Operations

Bio:
Phil worked for RadioShack for 30-years, both in a family owned dealer store and on the corporate side as a store and district manager. Phil loves working at GrandPad as it combines his passion for the technology industry with his desire to work directly with customers.

Education:
B.A. Marketing: Management & Sales

Interests:
Fishing, snow skiing, camping, biking, family time

My Senior Once Said:
"Age is an attitude. I'm not going to grow up."

Nadiya Upegui
QA Intern

Bio:
Having caroled in nursing homes for many years, Nadiya has experienced the joy that comes from engaging with seniors, including those in her own family. She is excited to use her background in math and computer science to give back to seniors around the world.

Education:
B.S. Mathematics, Chapman University

Interests:
Swing dancing, choir, soccer, and volunteering in Sunday school

My Senior Once Said:
"Grandpa thinks I'm going crazy, but I know it's just the champagne."

Quinn Gates
QA Intern

Bio:
Quinn grew up in California very close to his grandparents and great grandmother. He has seen how new technologies can be difficult for his aging relatives and wants to use his background in mathematics and data analytics to make technology simpler and more accessible to all seniors.

Education:
B.S. Mathematics, Chapman University

Interests:
Swimming, spending time with family, cooking, and making people laugh

My Senior Once Said:
"Three things will always be true. It's not fair, it's not free, and you should never skip a bathroom after year 70"

Sarah Alexander
QA Intern

Bio:
Growing up, Sarah lived near her grandparents who always provided a contrasting perspective on the current times. Most notable of which was their difficulties with technology. At GrandPad she is excited to help make technology designed for seniors.

Education:
B.S. Mathematics, Chapman University

Interests:
Spending time with family, swimming, traveling, and going to Disneyland

My Senior Once Said:
"It's a pain getting old but it beats the alternative."

Michelle Donlan
Member Experience Agent

Bio:
Michelle has been providing customer service to a variety of people in recent years, but her experience with seniors started at a very young age. She spent a lot of free time visiting residents of the nearby nursing home where her mother worked as a nurse, and eventually worked in the kitchen and as a nurse's aide.

Education:
Studied Human Services at Northeast Iowa Community College

Interests:
Reading, golfing, spending time with family and friends

My Senior Once Said:
"Looks fade... intelligence is much more interesting."

Ashley Kraft
Member Experience Agent

Bio:
Before GrandPad Ashley worked in customer service at Meals on Wheels. Coming from a very close family, she knows the importance of keeping a strong connection with loved ones.

Education:
B.A. Business Administration, Wartburg College

Interests:
Spending time with family and friends, attending sporting events and bonfires

My Senior Once Said:
"You aren't old until you get to be my age."

Ann Baxter
Member Experience Agent

Bio:
Ann brings her extensive experience of account management and customer service to GrandPad. The majority of her career was spent in pharmaceutical sales specializing in metabolic disease management. She enjoys working with people of all ages but has always had a special interest in working with seniors. Ann possesses a talent for developing and maintaining positive working relationships with customers and colleagues.

Education:
B.S. Marketing and Communications, St. Cloud State University

Interests:
Photography, traveling, watching her son play sports, spending time with family and friends

My Senior Once Said:
"There is a sock for every shoe!"

Ashley Henry
Member Experience Agent

Bio:
Ashley has worked as an in-home daycare provider for over 10 years. She loves to help others and is always eager to learn. Her generosity, patience and commitment to others makes GrandPad a great fit for her.

Education:
Studied at Northeast Iowa Community College

Interests:
Hiking, kayaking, reading, music, spending time with family and friends

My Senior Once Said:
"Never forget to take the time to look at how far you've come."

Halie Schmit
Member Experience Agent

Bio:
Having a great grandmother that is 98 years old, Halie has witnessed the struggle seniors have with emerging technologies. She has seen the impact GrandPad has made on her great grandmother’s welfare, and is thrilled to help revitalize the lives of others in need.

Education:
Studied Administration Assistance at Southeast Technical College

Interests:
Spending time with family and friends, attending sporting events, and traveling

My Senior Once Said:
"Always stay true to yourself."

Brenda Bullerman
Member Experience Agent

Bio:
Brenda has worked in the medical field for the last 18 years in a variety of roles including scheduling, insurance and billing, and the last 10 years as a Registered Nurse.

Education:
A.D. Nursing, Northeast Iowa Community College

Interests:
Spending time with family and friends, being outdoors, reading

My Senior Once Said:
"You are never too old to learn, and an education is something that can never be taken away from you."

Terri Balik
Member Experience Agent

Bio:
Terri brings 34 years of customer service experience as a police, fire, and EMS clerk-dispatcher to GrandPad. She has always enjoyed helping and empowering others to do things for themselves. Always on a quest to learn something new, she feels at home working at GrandPad.

Education:
Studied at Northeast Iowa Community College

Interests:
Travel, reading, crafts, pets, fitness, spending time with family

My Senior Once Said:
"I can fix anything but a broken heart and a bent tail."

Danielle Balik
Member Experience Agent

Bio:
Danielle has worked in a variety of customer service and business careers over the past 15 years. In her current role with GrandPad, she enjoys connecting seniors with their families and bringing them closer together.

Education:
B.A. Business Marketing, University of Northern Iowa

Interests:
Interior design, photography, spending time with family

My Senior Once Said:
"Growing old isn't always easy, but it is a blessing denied to many."

Renee Lipscomb
Member Experience Agent

Bio:
Having a background in Human Services, Advocacy and Customer Service, Renee has been able to utilize her passion for helping others. She was inspired to work with Seniors after her Grandmother was diagnosed with Dementia, and is excited to be part of a team dedicated to keeping Seniors and their families connected.

Education:
Studied Human Services at Rochester Community College

Interests:
Reading, crocheting, camping, river life, traveling, spending time with with her children, and watching her children's sports activities

My Senior Once Said:
"Believe in the hope that a new day is dawning. Believe that your dreams will come true... Believe in the promise of brighter tomorrows... Begin by believing in you."

Denise Elsbernd
Member Experience Agent

Bio:
Denise comes to GrandPad with over 20 years of customer service experience. She is eager to help seniors regain their independence and reconnect with their family. She says her greatest reward of all is seeing the GrandPad revitalize the lives of those in need.

Education:
Studied at Northeast Iowa Community College

Interests:
Spending time with her grandchildren, family and friends, reading, card games, watching golf and football

My Senior Once Said:
"Do unto others as you would have them do unto you."

Erin Jacobsen
Member Experience Supervisor

Bio:
Before coming to GrandPad Erin taught preschool and worked with children with behavioral disabilities. As a member experience agent she is thrilled to witness GrandPad’s impact on the lives of seniors first hand.

Education:
Studied at Northeast Iowa Community College

Interests:
Family time, repurposing furniture, decorating, watching her kids participate in activities and sporting events

My Senior Once Said:
"All the best people have some kind of scar."

Hayli Netterlund
Member Experience Agent

Bio:
Hayli has always had a passion for helping people, whether peers, children, or seniors. She has worked as a personal care attendant for children and young adults with special needs as well as a direct support professional for adults and seniors with special needs. Hayli loves working for GrandPad and helping seniors connect with their families.

Education:
B.S. Vocal Performance, North Central University

Interests:
Traveling the world, camping, hiking, music, learning new languages, spending time with family

My Senior Once Said:
"They (other drivers) are all idiots, but only when they're driving!"

Heather Tigges
Member Experience Agent

Bio:
Heather has worked in the dental field for over 20 years fulfilling a variety of roles ranging from administrator to financial manager. Heather knows that teamwork is the most important virtue in the workplace.

Education:
Studied at Northeast Iowa Community College

Interests:
Camping, kayaking, traveling, watching her boys play sports, spending time with family and friends

My Senior Once Said:
"Always respect your elders."

Jean Sims
Member Experience Agent

Bio:
Jean's passion for people and products has always been the focus of her career. Prior to GrandPad she spent 12 years in the merchandising field and customer service. Her gift of nurturing has helped her excel in positions helping both children and adults with disabilities. She is thrilled to be part of a team working to create a product that enriches the lives of seniors and their families.

Education:
B.A. General Studies, University of Northern Iowa

Interests:
Traveling with family, scrap-booking, playing cards with family

My Senior Once Said:
"Time is a matter of perspective - the older you are the faster time goes."

Jessica Skoda
Member Experience Agent

Bio:
Having worked in long term care for over 12 years, Jessica is excited to bring her talent in marketing and community relations to the team at GrandPad. She loves seniors and enjoys helping people solve problems.

Education:
B.A. Graphic Design, Saint Mary's University of Minnesota

Interests:
Art, design, family time

My Senior Once Said:
"Mind your p's and q's."

John Wendling
Member Experience Agent

Bio:
John has owned and managed multiple businesses in the past, but left them behind to find a more fulfilling job. He found what he was looking for in the Human Service field, where he managed homes for the intellectually disabled as well as helped clients live independent lives. John brings his passion for helping people to GrandPad, where he enjoys connecting seniors with their families.

Education:
Studied at Northeast Iowa Community College

Interests:
Playing board and card games, fishing, spending time with family

My Senior Once Said:
"If you don't have anything nice to say, don't say it at all."

Kally Miller
Member Experience Agent

Bio:
Kally comes from a tight-knit family from a small town in Iowa. Previously working with seniors and those with disabilities, her compassion and patience is put to good use at GrandPad. She enjoys helping others, and working with people who share the same compassion for family and keeping loved ones healthy.

Education:
Studied at Windemere Institute

Interests:
Family, animals, playing with her daughter, being outside, watching good movies

My Senior Once Said:
"You're as sweet as chocolate and I love chocolate!"

Kari Rowland
Member Experience Agent

Bio:
Kari worked for many years supervising at various telecommunication centers in the metropolitan area of Minneapolis. Prior to working for GrandPad, she ran her own childcare business for twelve years. At GrandPad she is thrilled to help seniors reconnect with their children, grandchildren, and even great-grandchildren.

Education:
Studied at Aveda Institute

Interests:
Spending time with family and friends, camping, enjoying Minnesota summers

My Senior Once Said:
"Don't try to change your appearance, just grow old gracefully."

Katelyn Sanford
Member Experience Agent

Bio:
Katelyn grew up in Minnesota. In previous employment she worked in customer experience as well as supported seniors at her local nursing home. With her passion for helping others and making a difference she looks forward to connecting seniors with their families.

Education:
Studies Accounting and Business Administration at Rochester Community and Technical College

Interests:
Spending time with family, traveling, and running

My Senior Once Said:
"The most important thing is to enjoy your life."

Kelcie Johnson
Member Experience Agent

Bio:
Kelcie enjoys adventures and meeting new people. As a sports coach, encouraging others to reach their goals comes naturally to her. She loves working in customer service and is thrilled to be a part of the member experience team at GrandPad.

Education:
Studied at Alexandria Technical College

Interests:
Music, spending time with family and friends, being outdoors in summer

My Senior Once Said:
"Don't be afraid to explore the world because you can always come back home."

Kris Timp
Member Experience Agent

Bio:
Kris has worked in a variety of service organizations providing support to individuals with disabilities, domestic violence victims, and low income housing recipients. She has also worked in the financial administration of Community Development Block Grants for improving housing stock and city infrastructure in Northeast Iowa. She is proud to be a part of GrandPad because it provides a life changing experience for seniors, their families, and their caregivers.

Education:
Studied at Winona State University

Interests:
Live music, Iowa Hawkeye football and basketball, campfires, spending time with family and friends

My Senior Once Said:
"One day at a time. One foot ahead of the other. And so it goes."

Kylie Hanson
Member Experience Agent

Bio:
Having a background in customer service, Kylie enjoys helping people of all ages. She is very caring and compassionate and is thrilled to be part of a team committed to helping seniors stay connected to their loved ones.

Education:
B.A. Esthetics, Capri College

Interests:
Spending time with family and friends, traveling

My Senior Once Said:
"Don't worry about what other people think."

Lacy Troendle
Member Experience Agent

Bio:
Having worked in the Powersports industry for the past 5 years, Lacy enjoys working on motorcycles and nurturing friendships with colleagues and clients. She is eager to help others and is thrilled to utilize her problem-solving skills to connect seniors with their family.

Education:
Studied at Motorcycle Mechanics Institute

Interests:
Spending time with family, riding motorcycles, fixing things, fishing

My Senior Once Said:
"I am thankful for all days, even the bad. Every single day we get is a gift!"

Lindsay Zahasky
Member Experience Agent

Bio:
Lindsay has a passion for working with people and making a difference in their lives. Prior to working at GrandPad, Lindsay owned and operated a salon; she had the privilege of working one on one with people everyday. She is honored to work with seniors everyday and help them connect with the ones they love most.

Interests:
Art, animals, food, family

My Senior Once Said:
"Good, Better, Best. Never let it rest!"

Lisa Wahoski
Member Experience Agent

Bio:
Lisa is a strong believer that listening is the best way to approach any problem. Previously working as a life coach, GrandPad has allowed her to continue using her talent of active listening to assist people overcome barriers that hinder their well-being.

Interests:
Traveling, gardening

My Senior Once Said:
"I hope to live long enough to speak at your funeral."

Lynette Barloon
Member Experience Agent

Bio:
Bringing 20 plus years of customer service experience to GrandPad, Lynette values the ability to nurture strong relationships with customers. She loves helping people and finds a great amount of joy working with seniors by helping them connect with their families in new and exciting ways.

Education:
Studied at North Iowa Area Community College

Interests:
Spending time with family, gardening, crafting, watching her children's sports

My Senior Once Said:
"All you have to do is smile, you know? It's a small gesture that doesn't cost a thing and can change someone's day."

Pam Phillips
Member Experience Agent

Bio:
For the past 25 years Pam has run her own daycare business, helping shape the minds of young children with a focus on morals and values. She is caring and empathetic towards all people and is thrilled to have a positive impact on seniors' lives.

Education:
Studied at Northeast Iowa Community College

Interests:
Golfing, camping, fishing, boating, drag racing, spending time with the family, helping others

My Senior Once Said:
"You can do anything that you set your mind to."

Sadie Johnson
Member Experience Agent

Bio:
Sadie has many years of experience working in the healthcare field. She brings her passion for helping others, willingness to learn, and problem solving skills to the GrandPad team. Being from a tight-knit family, she knows the importance of keeping loved ones connected.

Education:
A.D. Health Science, University Center Rochester

Interests:
Spending time with family and friends, camping, concerts/music, running

My Senior Once Said:
"You will never know the value of something until it becomes a memory."

Tara Clawson
Member Experience Agent

Bio:
Before working at GrandPad Tara spent her years developing a small business and actively participating in volunteer events. She is thrilled to combine her passion for teaching and connecting people to help impact the lives of those in need.

Education:
B.S. English Education, Indiana State University

Interests:
Traveling, watching the kids' sports, volunteering, walking with friends

My Senior Once Said:
"You'll finally know everything when you realize you know nothing!"

Jennifer Marx
Member Experience Agent

Bio:
Jennifer comes to GrandPad with over 10 years of customer service experience. As a sports coach she loved working with people to reach their goals. She is very eager to help seniors connect with their family.

Education:
Studied Recreation and Tourism at Winona State University

Interests:
Coaching, card games, sports, and spending time with friends and family

My Senior Once Said:
"Never be ashamed of who you are."

Anna Arens
Member Experience Supervisor

Bio:
Anna comes to GrandPad with 12 years of experience in the healthcare industry and has fulfilled a variety of roles; most recently she worked as a Certified Medical Assistant. She has a passion to help others, and enjoys working with people of all ages.

Education:
Associates in Applied Science from Minnesota School of Business

Interests:
Spending time with her husband and three children, attending her children's sports activities, volunteering at her local Catholic school, and traveling

My Senior Once Said:
"Make your heart the most beautiful thing about you."

Cassie Schoenthal
Member Experience Agent

Bio:
Prior to joining GrandPad, Cassie worked as a cosmetologist for roughly 5 years. She then was a stay at home mom for 2 years caring for her 2 young children. She is thrilled to be able to help to connect seniors with their loved ones through GrandPad!

Education:
Studied at Total Look School of Cosmetology

Interests:
Enjoys cooking, baking, reading, spending time with friends, family and her two bulldogs

My Senior Once Said:
"Love you more!"

Robyn Carey Dundee
Member Experience Agent

Bio:
For the past 30 years plus, Robyn has worked with diverse families and children providing comprehensive services to those in need. Recently, Robyn left her job as a consultant for children with behavioral needs or autism to seek work closer to home. She is thrilled to put her skills to use to serve seniors.

Education:
B.A. Psychology & Human Services, Upper Iowa University

Interests:
Spending time with her grandchildren, working with horses, painting, drawing, writing

My Senior Once Said:
"It will all come out in the wash"

Lori Lechtenberg
Member Experience Agent

Bio:
Lori has worked for StoryPeople Inc. as well as Rockefeller Alternative School and Decorah Middle school, where she worked with children with disabilities. Lori also worked as a massage therapist specializing in Geriatric massage. Her job at GrandPad lets Lori continue her love of working with super seniors and being part of a team.

Education:
Studied at Windemere Institute of the Healing Arts

Interests:
Reading, volunteering, spending time with family and friends

My Senior Once Said:
"Remember that life’s a great balancing act."

Shianne Throndson
Member Experience Agent

Bio:
Shianne is a fun, energetic individual who has a passion for helping others. Having five years of experience working with Alzheimers patients, Shianne excels at enforcing positive and sincere communication. At GrandPad she is excited to use her drive to assist, comfort and help others lead fulfilling lives.

Education:
Studying at Northeast Iowa Community College

Interests:
Spending time outside, relaxing with friends and family

My Senior Once Said:
"Try to be a rainbow in someone else's cloud."

Sadie Ekblad
Member Experience Agent

Bio:
Sadie grew up in Minnesota and has two children aged 4 and 1. Having previously worked in customer service, she is excited to use her expertise by helping seniors.

Interests:
Spending time with family and friends, being outside, singing, playing guitar with her mom

My Senior Once Said:
"Learn from other people's mistakes, so you don't repeat them."

Hope Harmon
Member Experience Agent

Bio:
Hope grew up in Minnesota and worked at a care center before joining the team at GrandPad. She is thrilled to be helping seniors reconnect with their family.

Education:
Studied at Rochester Community and Technical College

Interests:
Spending time with her daughter, going on walks, spending time on her grandparents farm

My Senior Once Said:
"Everything happens for a reason."

Sara Steele
Member Experience Agent

Bio:
Sara grew up in Minnesota and raises two girls aged 7 and 9. Working part time at Mayo Clinic, she is happy to spend her extra time helping seniors.

Education:
A.D. Health Information Technology, Rasmussen College

Interests:
Reading, camping, spending time with family

My Senior Once Said:
"Live life like its your last as you are never promised tomorrow."

Kelly Nevin
Member Experience Agent

Bio:
Kelly grew up in Minnesota and has 3 children and grandchildren. In her previous employment she worked as a home-based Medical Language Specialist. She has a passion for helping others and is excited to be connecting seniors with their families.

Education:
Studied at Rochester Community and Technical College

Interests:
Spending time with family, walking her dog, reading

My Senior Once Said:
"If I had to, I wouldn't have."

Ty Rabehl
Member Experience Agent

Bio:
Before GrandPad Ty spent 3 years in customer service as well as working for Kwik Trip convenience stores as a shift leader and safety champion. He loves keeping people connected and is thrilled to be part of the team at GrandPad.

Education:
Studied at Winona State University

Interests:
Coaching volleyball, watching sports, traveling, spending time with friends and family

My Senior Once Said:
"Climb every ladder one rung at a time!"

Jennifer Pearson
Member Experience Agent

Bio:
Jennifer lives in a small town in Wisconsin. She comes to GrandPad with 11 years of experience as an office manager at a chiropractor's office, where she was able to interact with people one on one every day. She is happy to be connecting seniors with their loved ones.

Education:
Studied at Winona State University and Southeast Technical College

Interests:
Spending time with friends and family, attending sporting events

My Senior Once Said:
"A little hard work never hurts anyone."

Angie Willers
Member Experience Agent

Bio:
Angie was born and raised in Minnesota. She comes to GrandPad with 15 years of experience in the health field and is currently a licensed in-home daycare provider. She has always had a passion for working with people and is eager to connect seniors with their families.

Education:
Studied at Red Wing Technical College

Interests:
Spending time with her kids and attending their sporting events, repurposing furniture, decorating homes

My Senior Once Said:
"It's a good day to have a good day."

Paige Snow
Member Experience Agent

Bio:
Growing up in Georgia, Paige learned the difficulties of staying connected to her extended family living in Iowa. Her passion for keeping families connected makes GrandPad a perfect fit.

Education:
Studied at Middle Georgia College

Interests:
Spending time with family, kayaking, cooking, painting, enjoying the outdoors

My Senior Once Said:
"Growing old is one of the most unexpected things that has ever happened to me."

Lori Denton
Member Experience Agent

Bio:
Before coming to GrandPad, Lori ran her own daycare business. She is excited to be part of a company dedicated to helping others.

Education:
Associates in Arts and Science from North Iowa Area Community College

Interests:
Traveling, camping, spending time with family and friends

My Senior Once Said:
"One day you're gonna miss this. Maybe not today, but one day!"

Sarah Baker
Member Experience Agent

Bio:
Sarah is an Iowa native and has spent the last 10 years working in customer service and computer systems. In Sarah's current role as a Member Experience Agent, she is excited to help seniors engage with their loved ones.

Education:
Studied at North East Iowa Community College

Interests:
Enjoying the outdoors, kayaking, traveling, watching professional sports, crafting, concerts, spending time with family and friends

My Senior Once Said:
"If at first you don't succeed, you must try, try again."

Tiffany Kuhens
Member Experience Agent

Bio:
Tiffany comes to GrandPad with 25+ years of experience as an administrative assistant at Keystone Area Education Agency. She also provides quality support to special education teachers and students at surrounding school districts in northeast Iowa. At GrandPad, she looks forward to helping seniors connect to their loved ones.

Education:
Associates in Office Administration from Kirkwood Community College

Interests:
Spending time with family and friends, watching her children’s sports, watching professional sports, working on DIY projects

My Senior Once Said:
"Be kind to everyone."

Laura Ollendick
Member Experience Agent

Bio:
Laura grew up on a farm in northeast Iowa. She comes to GrandPad with 18 years of Customer Service experience. Laura stays busy attending her daughters' events and teaching yoga classes. Her core values are kindness and compassion, and she looks forward to putting those values into practice each day.

Education:
Studied at Augustana College

Interests:
Teaching, gardening, traveling, reading, enjoying the outdoors, attending yoga classes, spending time with family

My Senior Once Said:
"You're always thinking something."

Johanna Kittelson
Member Experience Agent

Bio:
Prior to joining GrandPad, Johanna worked in marketing and educational finance in the banking industry. She also owns a small business where she assists companies with advertising strategies, promotional products, and design services to support their marketing and branding efforts. Johanna is eager to contribute to the mission of GrandPad by enriching the lives of seniors and their families.

Education:
B.A. Business Management, Luther College

Interests:
Spending time with family and friends, watching her children’s sports, traveling, watching collegiate sports

My Senior Once Said:
"Life is good. Enjoy the little things. Create goodness for those around you."

Jesse Jonas
Member Experience Agent

Bio:
Jesse grew up on a dairy farm in Minnesota. Having a close-knit family, he knows the importance of keeping everyone connected. At GrandPad, he looks forward to bridging the technological gap between generations.

Education:
Studied at Dakota County Technical College

Interests:
Food, working on the farm, spending time with family and friends

My Senior Once Said:
"You're only as old as you feel."

Mary Wemark
Member Experience Agent

Bio:
Mary grew up on a dairy farm in northeast Iowa. Having previously worked at Mayo Clinic, Winneshiek Medical Center, and Team Rehab Physical Therapy Clinic, she now owns and manages Ridgeway's Country Star, a home decor and gift shop. As a Member Experience Agent, she is excited to interact with super seniors.

Education:
Studied at Winona Medical Secretarial School

Interests:
Interior design, gardening, attending her grandchildren's activities

My Senior Once Said:
"Wake up every morning with a grateful heart."

Jannelle Fulsaas
Member Experience Agent

Bio:
Jannelle lives on a farm near Decorah, IA. Having been a teacher for 38 years, she is now retired, but continues to work on the farm and at the local knitting store. At GrandPad, she is excited to work with seniors and help enrich their lives.

Education:
B.S. in Education at Bartlesville Wesleyan College

Interests:
Gardening, knitting, reading, helping out on the farm

My Senior Once Said:
"Once I thought I wanted to know my future, but now I'm glad I didn't."

Savanna Hunter
Member Experience Agent

Bio:
Savanna has a passion for helping people. As a cheerleader at University of Wisconsin - Stevens Point, she regularly competed with a special needs cheer team. Now, she works at Decorah High School and helps students with disabilities. She is excited to help families and seniors connect with one another.

Education:
Studied at Mid State Technical College

Interests:
Traveling, taking care of alpacas, working out, spending time with family and friends

My Senior Once Said:
"Adventure is out there."