Our Vision

Live in a world where no seniors are lonely or isolated and every senior has an opportunity to live Grand!

Our Mission

Improve the lives of millions of seniors by reconnecting them with their families, friends, and caregivers.

Our Culture

Our culture is centered around hiring great people who care about our mission, and who have a passion for helping seniors.

Leadership

Our leaders share a passion for technology and admiration for the aging community. Through innovation, they strive to change the lives of millions of seniors, as well as their families, friends, and caregivers.
Bio
Bio
Julie Ament Gran
Vice President of Member Services & Partner Relations
Julie Ament Gran is the Vice President of Member Services and Partner Relations. She leads the member experience team to ensure outstanding customer service for our older adults and develops strong working relationships with our strategic partners. She has over 25 years of experience driving customer satisfaction and leading field teams focused on execution. Julie started her career at Dayton-Hudson-Marshall Fields, a Target corporation which later became Macy’s where she held a variety of roles, including store manager and VP of special services. After Macy’s, Julie joined Lifetouch where she managed field training and leadership development, as well as sales operations. She then led field team photography and operations of a team with over 5,000 employees across 85 locations.
Bio
Bio
Brian Balestri
Chief Technology Officer
Brian Balestri is GrandPad's Chief Technology Officer. He determines the technology and scaling strategy for making GrandPad a global platform. Brian started his career in manufacturing operations but quickly switched to information technology. While working with companies like Target, Wells Fargo, and Best Buy as a program manager, Brian launched and sold multiple startups centered around the web and technology. Brian was attracted to GrandPad because of their mission and the desire to make a positive difference in the world.
Bio
Bio
Danielle Balik
Member Experience Manager
Danielle Balik is a Member Experience Manager. She manages and leads a team of Member Experience agents who provide care and support to our GrandPad members and their families. Danielle works closely with our Partner Relations team and our business partners to ensure exceptional customer care to their clients. Danielle comes to GrandPad with many years of business administration, customer service, and insurance experience.
Bio
Bio
Lori Balik-Maldonado
Member Experience Manager
Lori Balik-Maldonado is a Member Experience Manager. She leads the Daily Connect remote care team and helps create efficiencies within the Daily Connect systems and processes. Lori comes to GrandPad with 19+ years of experience across various customer service roles. She has also worked for Target in the Human Resources department.
Bio
Bio
Derrick Barksdale
Director of Security & Privacy
Derrick Barksdale is GrandPad's Director of Security and Privacy. He is responsible for establishing and administering information security, privacy, and disaster recovery strategies and procedures for GrandPad. Derrick brings over 20 years of experience in the financial services industry implementing, supporting, and securing complex IT systems and applications. Most recently, Derrick was a Director of Business Risk and Security at Ally Financial, overseeing the execution of Information Security Risk Management practices across dedicated businesses. Derrick obtained his Doctorate in 2018 with a concentration in Leadership, which he has used to enhance his leadership skills, grow his business acumen, and effectively build valuable partnerships.
Bio
Bio
Ryan Burns
Product & Engineering Manager
Ryan leads GrandPad's engineering, design, and product management teams. He has been with GrandPad since day one when he built the very first software prototype. Although he is a mobile software engineer at heart, he is very passionate about working with all variations of thriving and emerging technologies, especially those that have the potential to positively affect the lives of others. Ryan has also taught introductory computer science and mobile software development courses at Chapman University.
Bio
Bio
Earl Chen
Chief Data Officer
Earl Chen is GrandPad's Chief Data Officer. He and his team leverage GrandPad’s data assets to inform critical business and product decisions while ensuring data security and privacy. Earl brings more than 30 years of experience in the financial services industry to GrandPad. He has delivered technology solutions ranging from trading desk tools and volatility calculators to authentication and information security. Most recently, Earl was an operational risk executive for Bank of America covering fraud risk for the enterprise.
Bio
Bio
Tim Gerdin
Senior Architect/Engineer
Tim leads GrandPad's Operate team. He and his team focus on keeping the platform available and running smoothly. Tim brings 20+ years experience in software engineering and architecture to GrandPad. Most recently, he led technical teams at Shutterfly. He is passionate about continually improving and loves GrandPad's mission of improving the lives of seniors.
Bio
Bio
Jay Hansen
Head of Business Development
Jay Hansen works on business development for GrandPad. He focuses on working with new business to business customers, strategic partnerships, developing new channels for customer growth both nationally as well as internationally. Jay is a veteran of business development, having worked in the high tech industry for 30+ years in North America as well as the Asia Pacific region, Europe, and South America.
Bio
Bio
Erin Jacobsen
Member Experience Training Manager
Erin Jacobsen is GrandPad's Member Experience Training Manager. She trains and provides direct support to GrandPad's member experience team. Previously, Erin taught preschool and worked with children with behavioral disabilities.
Bio
Bio
Dave Jaqua
Chief Operating Officer
Dave Jaqua is GrandPad's Chief Operating Officer. He focuses on strategic partnerships, global operations, and customer support growth. Dave is a veteran of the Minneapolis consulting scene with over 25 years of experience leading large change initiatives and helping clients leverage technology for competitive advantage. At GrandPad, he drives the global support capability to ensure seniors and their families have a simple and smooth experience. Dave and his team also help key GrandPad business partners successfully launch, market, and integrate GrandPad into their brand and offering.
Bio
Bio
Sadie Johnson
Member Experience Supervisor
Sadie Johnson is GrandPad's Account Executive/Office Trainer Supervisor. She manages the account executive team and trains our partners on how to utilize the GrandPad in their business. Sadie comes to GrandPad after having worked in the healthcare field for many years where she held a variety of roles in patient care. Those roles included work in mental health, surgery, geriatrics, and Emergency Room Services.
Bio
Bio
Mo Kantari
QA & Release Manager
Mo leads GrandPad's QA and DevOps teams, managing the release cycle of all GrandPad software projects as well as ensuring GrandPad services are running 24/7/365. He also manages GrandPad's IT and tech support team. Mo brings over 10 years of experience in the tech industry, having worked as an IT consultant, providing both hardware and software solutions, and a certified technician at Apple.
Bio
Bio
Scott Lien
Co-founder, Chief Executive Officer
Scott is GrandPad's Chief Executive Officer, leading the company as it builds a platform that empowers seniors of all ages and technological skills to connect with family, friends, and caregivers. Having previously developed user-friendly software for companies such as Target, Best Buy, and Bank of America, as well as having led the mobile technology innovation group at Intuit, Scott brings a wealth of knowledge and leadership experience to the team. He is a practitioner of the LEAN Startup Method, which emphasizes putting users first and designing specifically to their needs. With GrandPad, he strives to create a world where no seniors are lonely or isolated.
Bio
Bio
Isaac Lien
Co-founder, Head of Innovation & Employee Experience
Isaac Lien is GrandPad's Head of Innovation & Employee Experience. He is responsible for leading innovative initiatives, as well as developing the GrandPad culture and employee experience. Driven by his grandmother's inability to use current communication tools, such as email and Facebook, he continually seeks innovative ways to keep older generations connected to their younger family members. This exploration inspired him to found GrandPad with his father, Scott.
Bio
Bio
Corey Lowe
Engineering Team Lead
Corey leads the engineering team at GrandPad. He has been with GrandPad since 2016 and enjoys seeing the delight on a senior's face when they can connect to their family with a GrandPad. He attended Chapman University and previously worked at Apple Retail as a technician.
Bio
Bio
Laura Ollendick
Member Experience Supervisor
Laura Ollendick is a Member Experience Supervisor. She came to GrandPad in 2018 after managing a customer support team for 10 years at Seed Savers Exchange. She brings over 20 years of experience in Customer Service/Management. Laura is passionate about supporting the Member Experience team, as well as nourishing and building relationships with our members and partners
Bio
Bio
Mark Phillips
Chief Financial Officer
Mark Phillips is GrandPad's Chief Financial Officer. He has extensive experience in corporate finance, mergers and acquisitions, and fundraising. Mark has spent his entire career in Silicon Valley. His leadership spans early-stage startups through public companies. Most recently, Mark served as the CFO of Reputation.com, Inc.
Bio
Bio
Mark Scanlon
Director of Hardware Engineering
As GrandPad’s Director of Hardware Engineering, Mark ensures GrandPad’s physical products deliver the full GrandPad experience and meets the needs of our Members, Partners, and our internal Support Teams. After several years honing his hardware platform skills with major business automation platform companies, and as the Distributed Systems Architect for a major financial institution, Mark worked for the largest consumer electronics retailer in the US for over two decades. His time there included rotations through Information Technology, Technology Strategy, Private Label Product Engineering, and Store Experience Automation Teams, culminating with leading their Digital Innovation Lab.
Bio
Bio
Barbara Severson
Corporate Controller
Barb Severson is GrandPad’s Corporate Controller, leading the day to day finance function. Barb has over 20 years of experience working at fast paced, quickly growing companies – driving improvement and efficiency in processes along with building solid and reliable teams. Prior to joining GrandPad, Barb held senior finance positions at A’viands and Global Aviation Services where she led finance teams of varying sizes, along with playing key roles in the sales and operations arenas.
Bio
Bio
Christa Taylor
Member Experience Manager
Christa Taylor is a GrandPad Member Experience Manager. She manages the member experience team and oversees daily operations. Christa brings 20+ years of leadership experience to the team and has a background in sales and customer service. Previously, Christa owned her own business working with people of all ages.
Bio
Bio
David Tyler
Chief Architect
David Tyler is GrandPad's Chief Architect, responsible for planning the technical design of the GrandPad platform. He has been with GrandPad since its founding. Previously, David taught computer science at Chapman University, worked as a software engineer at DevIO, and was the lead developer for MLAT, a Chapman University research group that focused on building a behavioral tracking app for children with Autism.
Bio
Bio
Nathan Vogt
Director of Strategic Accounts
Nathan Vogt is Director of Strategic Accounts at GrandPad. Prior to joining GrandPad, he spent over 15 years providing software and consulting services to Medicare Advantage plans. He joined GrandPad because he shares its mission and believes it has a tremendous impact on improving healthcare for seniors.
Bio
Bio
Chris Woodson
Partner Relations & AE Manager
Chris Woodson is a Partner Relations and Account Executive Manager. She and her team provide resources and support to GrandPad partners to enhance the partner relationships, and to achieve partner goals and initiatives. Chris came to GrandPad with over 20 years of experience in non-profit and higher education administration.

Grand Advisors

Seniors are the heart and soul of GrandPad, so we position at our core a group of seniors that continually inspire, test, and guide the development of GrandPad.
Betty Parker
Chief Grand Advisor
Judy Bradford
Grand Advisor
Dick Bushnell
Grand Advisor
Rae Cameron
Grand Advisor
Mrs. Barbara Cowherd
Grand Advisor
Erline Garn
Grand Advisor
June Klosterman
Grand Advisor
Craig Pross
Grand Advisor
Eileen Pross
Grand Advisor
Beth Reneker
Grand Advisor
Joan Schissel
Grand Advisor
Margaret Silbar
Grand Advisor
Elmer Thill
Grand Advisor
Richard Thill
Grand Advisor
Gay Turner
Grand Advisor

Magic Makers

At GrandPad, we have a variety of roles that work together to accomplish our mission. Whether specializing in partner relations or building system architecture, our team members collaborate with each other end to end.
Sarah Alexander
Data Scientist
Lisa Boivin
Product Manager
Jesse Burgess
Software Engineer
Tara Clawson
Partner Relations Manager
Cole Cunningham
Software Engineer
Rob Dillon
Fulfillment Generalist
Jim Ford
Senior Sales Engineer
Laurie Hanscom
Employee Experience Associate
Liliana Hernandez
Software Engineer
Reid Hinderks
Finance Manager
Chelsea Bakewell
Partner Relations Manager
Ani Khalili
Software Engineer
Kevin Lisbin
Software Engineer
Annie Lowe
Product Designer
Gary Mahan
Product Manager
Patti Molzahn
Operation Specialist
Ali Moody
Product Designer
Ty Rabehl
Level 3 Advanced Support
Sarah Rausch
QA Analyst
Geoff Rochford
Production Operations
Cassie Schoenthal
QA Analyst
Mark Sidenfaden
Art Director
Phil Sims
Production Operations
Michaela Svoboda
Partner Relations Management Associate
Lacy Troendle
QA Analyst
Nadiya Upegui
Data Scientist
Jose Vazquez Reyes
QA Engineer
Earl Wilson
Senior Software Engineer

Member Experience

Every day of the year our member experience team helps our GrandPad members stay connected with their family. They are customer support experts and masters of the GrandPad platform.
Anna Arens
Member Experience Agent
Shannon Baethke
Member Experience Agent
Terri Balik
Member Experience Agent
Lynette Barloon
Member Experience Agent
Teresa Berg
Member Experience Agent
Heather Boelman
Member Experience Agent
Sarah Bowling
Member Experience Agent
Diane Bruess
Member Experience Agent
Brenda Bullerman
Member Experience Agent
Brittany Chipera
Member Experience Agent
Marie Conway
Member Experience Agent
Lori Denton
Member Experience Agent
Michelle Donlan
Member Experience Agent
Sadie Ekblad
Member Experience Agent
Denise Elsbernd
Member Experience Agent
Jill Ferrie
Member Experience Agent
Savannah Foltz
Member Experience Agent
Jean Freegrove
Member Experience Agent
Kylie Hanson
Member Experience Agent
Jennifer Henry
Member Experience Agent
Susan Hoehne
Member Experience Agent
Thomas Houdek
Member Experience Agent
Daytona Hovland
Member Experience Agent
Savanna Hunter
Member Experience Agent
Tina Huinker
Member Experience Agent
Jesse Jonas
Member Experience Agent
Joanne Kenny
Member Experience Agent
Johanna Kittelson
Member Experience Agent
Alicia Kolve
Member Experience Agent
Tiffany Kuhens
Member Experience Agent
Lori Lechtenberg
Member Experience Agent
Olive Lett
Member Experience Agent
Andrea McNamee
Member Experience Agent
Anne Meurer
Member Experience Agent
Kally Miller
Member Experience Agent
Joyce Murphy
Member Experience Agent
Nuala Murphy
Member Experience Agent
Sue Murphy
Member Experience Agent
Kelly Nevin
Member Experience Agent
Jennifer Pearson
Member Experience Agent
Pam Phillips
Member Experience Agent
Kari Rowland
Member Experience Agent
Katelyn Sanford
Member Experience Agent
Halie Meyer
Member Experience Agent
Taylor Rabehl
Member Experience Agent
Jean Sims
Member Experience Agent
Becky Sjostrom
Member Experience Agent
Jessica Skoda
Member Experience Agent
Paige Snow
Member Experience Agent
Julie Sopha
Member Experience Agent
BreAnna Sovereign
Member Experience Agent
Jill Stiehl
Member Experience Agent
Ben Taylor
Member Experience Agent
Heather Tigges
Member Experience Agent
Kris Burke
Member Experience Agent
Aileen Wagner
Member Experience Agent
Mary Wemark
Member Experience Agent
John Wendling
Member Experience Agent
Marla Williamson
Member Experience Agent
Sarah Wiltgen
Member Experience Agent
Nena Winter
Member Experience Agent
Lindsay Zahasky
Member Experience Agent
“I’m so impressed with your organization, every single person I have ever talked to has been so helpful and friendly! It is so wonderful to have you all here to help.”
–Laura, GrandPad User

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