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Contacting GrandPad Support

GrandPad is designed to provide an intuitive experience that works hassle-free. The tablet for seniors has a simple interface and apps that are easy to navigate and fun to use. However, from time to time you may need assistance or have a question about GrandPad.

If your tablet is not handy, there are two primary ways to contact our customer support team. If you’re near a phone, do the following:
  1. Dial our support hotline at 1 (800) 704-9412.
  2. Give our representative your account information.
  3. Our experts will address any questions or concerns you may have.

If you prefer requesting assistance online, simply do the following:
  1. Navigate to (www.grandpad.net).
  2. Click on the speech bubble icon in the bottom right-hand corner.
  3. You will be connected with one of our experts, who will answer all of your questions.

However, the most convenient way to contact a member of our customer experience team is directly from the senior tablet. To contact customer support from your tablet, simply do the following:
  1. From the main screen, tap the right arrow at the bottom of the screen until you see the “Help” button (final app on the right).
  2. After you tap on the “Help” button, simply tap the green “Call” button on the left of the screen.
  3. GrandPad will initiate a call with a member of our team, who can assist you with whatever issues need resolving.

When a senior contacts GrandPad support we aim to resolve their problem as soon as possible. We’re able to pull up their information and verify their account without asking potentially stressful security questions or passwords. With GrandPad, their continued enjoyment and ease of use is our top priority.
Become a part of GrandPad today and enjoy a hassle-free tablet device specifically designed with seniors in mind. Its layout and functionality allows seniors to start making memories right away, and our top-notch support team is always just a quick call away.

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