Connecting Your Family Network

Protect your loved one from spammers and scammers by using GrandPad. Only trusted contacts that you invite to your private family network will be able to connect with the GrandPad. No strangers, no solicitors, and no robocalls! A family administrator manages the GrandPad through the GrandPad Central web portal or through our GrandPad App to assure a safe, secure experience.

The large buttons and senior-friendly interface allow your loved ones to connect without hassle. There is no dialing or typing required—just tap a button.

Placing a video or phone call is hassle-free

In order to start a call, do the following:

Contact selection within the Call app


Click the Call button from the home screen. Scroll or tap on the right and left arrows to find the person you want to call. Click on their name or picture.

Select phone call or video call from within the Call app


When the menu appears, click “Video Call” to begin a video chat or “Phone call” to begin an audio-only call.

Video call in progress


That’s it!

GrandPad will place the call. You’ll be connected as soon as the recipient answers.

When making a video call from your GrandPad, the recipient will get a notification (either an in-app notification, a text message, or an email). It might take a few minutes to receive the notification and get ready for the call. There isn't any rush—GrandPad will ring for up to 5 minutes, giving everyone plenty of time to respond. In the case your loved one isn't available to take your call, you can leave a message to let them know you called or that you'll be trying again later.

Order your GrandPad today to video chat with loved ones. The GrandPad contains several other functions and apps to give you all the connection and entertainment you need in one tablet.

Real-time Text

The Real-time text feature allows companions to type messages in real time during video calls. The GrandPad user can read the message as it’s being typed on the GrandPad screen, then respond verbally as usual. This is incredibly helpful for seniors with impaired hearing, allowing them to read important details being communicated over the call, such as the time and date of an appointment.

Real-time text feature show on desktop and GrandPad

Improving Video Call Quality

The GrandPad comes with 4G LTE connection so that your video chats with loved ones are as clear and crisp as possible. Be sure to adjust the space around you for the best lighting and sound so that the person you’re calling can clearly see and hear you.

Light Up The Call

Sit in a well-lit indoor area, like a living room or dining room. Ideally, there are multiple sources of overhead ambient lighting in the room so that your face is clearly visible. If you call during sunset or sunrise, turn on a nearby lamp so that your face won’t become obscured as the lighting changes in the room.

For the person using the GrandPad, it helps to hold up the GrandPad at eye level In the lower right corner, there is an image area that represents what is shown to the person you are calling. Make sure the GrandPadis angled toward their face, so that the person on the other end can see them.

Reduce Background Noise

Mute the television, turn off the radio, and sit inside where the background noise is minimal. Even if it sounds far away to you, heavy traffic, nearby construction, and other ambient noises can muffle your voice and make calls harder to hear.

Video calls can be powerful in bringing families closer together. GrandPad makes video calling easy and accessible for seniors and their loved ones.

Order a GrandPad today for all of the apps and functions seniors need to stay connected to their family and stay entertained all day long.

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